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Paid It

Terms of Service

Effective Date: February 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Paid It invoicing platform ("Platform"), including all associated websites, applications, and services. By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

2. Service Provider Details

In compliance with Section 43 of the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), the following information is provided:

  • Full Name: Paid It
  • Physical Address: Cape Town, Western Cape, South Africa
  • Email: support@paidit.co.za
  • Phone: Available on request via email
  • Website: https://paidit.co.za

3. Definitions

  • "Platform" refers to the Paid It web application, mobile application, and all related services.
  • "User" refers to any individual who creates an account on the Platform.
  • "Organisation" refers to the business entity that the User registers on the Platform.
  • "Subscription" refers to the paid plan selected by the User for access to premium features.
  • "Content" refers to all data, invoices, quotes, client information, and other materials created or uploaded by the User through the Platform.

4. Account Registration

To use the Platform, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for:

  • Maintaining the accuracy of your account and business information
  • Keeping your login credentials secure and confidential
  • All activity that occurs under your account

Each free-tier account is limited to one Organisation. You must notify us immediately of any unauthorised use of your account.

5. Subscription Plans and Pricing

Paid It offers the following subscription plans:

  • Free (R0/month): Up to 5 invoices per month, up to 3 clients, basic invoicing features.
  • Starter (R99/month incl. VAT): Increased invoicing limits, email and WhatsApp delivery, payment tracking, and AI-powered features.
  • Pro (R249/month incl. VAT): Unlimited invoicing, priority support, advanced reporting, and all premium features.

All prices are quoted in South African Rand (ZAR) and include VAT where applicable. We reserve the right to change our pricing with at least 30 days' written notice to you via email. Price changes will take effect at the start of your next billing cycle following the notice period.

6. Payment Terms

Payments are processed securely through PayFast, our South African payment gateway. We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard)
  • Instant EFT

Subscriptions are billed monthly and auto-renew on the same date each month. If a payment fails, you will have a 3-day grace period to update your payment method. If payment is not received within the grace period, your account will be suspended and access to paid features will be restricted until payment is resolved.

7. Free Trial

New users are eligible for a 14-day free trial of Starter plan features. No credit card is required to start the trial. At the end of the trial period, your account will automatically revert to the Free tier unless you choose to subscribe to a paid plan. You will not be charged during or after the trial unless you actively subscribe.

8. Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period, and you will continue to have access to paid features until then. No refunds are provided for partial months or unused portions of a billing period.

After cancellation, your data will be retained for 30 days. During this period, you may reactivate your account and recover your data. After 30 days, your data will be permanently deleted, except for records we are legally required to retain under the Tax Administration Act and the Companies Act (see our Privacy Policy for retention periods).

9. Acceptable Use

You agree not to use the Platform to:

  • Create or send fraudulent, misleading, or fictitious invoices
  • Engage in any unlawful, fraudulent, or deceptive activity
  • Circumvent usage limits, access controls, or security measures
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Interfere with or disrupt the integrity or performance of the Platform
  • Attempt to gain unauthorised access to other users' accounts or data
  • Use the Platform in any manner that could damage, disable, or impair the service

We reserve the right to suspend or terminate your account if you violate these acceptable use terms.

10. Intellectual Property

Paid It and its licensors retain all rights, title, and interest in and to the Platform, including all software, design, trademarks, logos, and other intellectual property. You may not copy, modify, distribute, or create derivative works based on the Platform without our prior written consent.

You retain full ownership of your business data and Content that you create or upload through the Platform. By using the Platform, you grant us a limited licence to process your Content solely for the purpose of providing the services described in these Terms.

11. Data and SARS Compliance

The Platform is designed to help you generate invoices that comply with SARS requirements for valid tax invoices. However, you are solely responsible for the accuracy of your business information, tax details, and invoice content. Paid It does not verify the accuracy of the information you provide.

The Platform is not a substitute for professional accounting, tax, or legal advice. We recommend that you consult with a qualified accountant or tax practitioner for guidance on your specific obligations.

12. Third-Party Services

The Platform integrates with the following third-party services to provide its functionality:

  • PayFast — for processing subscription and invoice payments
  • WhatsApp (Meta) — for delivering invoices and quotes via WhatsApp
  • Resend — for delivering invoices, quotes, and notifications via email
  • OpenAI — for AI-powered invoice assistance features

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or policies of third-party service providers.

13. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Paid It shall not be liable for:

  • Any tax penalties, fines, or assessments arising from errors in your invoices or tax information
  • Any loss of business, revenue, profits, data, or goodwill
  • Any indirect, incidental, special, or consequential damages
  • Failures, outages, or errors caused by third-party service providers
  • Any damages arising from unauthorised access to your account due to your failure to keep credentials secure

Our maximum aggregate liability to you for any claims arising out of or related to these Terms or the Platform shall not exceed the total amount of fees you have paid to us in the 12 months immediately preceding the claim.

14. Consumer Protection Act

Where the Consumer Protection Act, 68 of 2008 (CPA) applies to you as a consumer, nothing in these Terms is intended to limit or exclude any rights you may have under the CPA. In the event of any conflict between these Terms and the CPA, the CPA shall prevail.

In accordance with the Electronic Communications and Transactions Act (ECTA), you have a 7-day cooling-off period from the date of an electronic transaction during which you may cancel the transaction without reason or penalty.

15. Service Availability

We target 99.9% uptime for the Platform. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, or government actions.

16. Amendments

We may amend these Terms from time to time. For material changes, we will provide at least 30 days' written notice via email to the address associated with your account. The updated Terms will be posted on this page with a revised effective date. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

18. Contact

If you have any questions about these Terms, please contact us:

  • Email: support@paidit.co.za
  • Address: Cape Town, Western Cape, South Africa